Terms of Service

These terms are the agreement between you and Droplist. They apply whenever you use getdroplist.app, a baker's Droplist shop, or the baker dashboard. By signing up as a baker, or by placing an order as a customer, you accept them.

Droplist is operated by Droplist Ltd, a company registered in England and Wales, with its registered office at 71-75 Shelton Street, London WC2H 9JQ. Where these terms say “we”, “us” or “Droplist”, that is who they mean, and that is the address for legal notices.

Droplist is used by two very different people, and almost nothing is true of both. Sections marked Bakers are for the person selling; sections marked Customers are for the person buying. A section marked for one audience does not create obligations for the other.

Because this shapes everything below, it is worth being plain about the arrangement:

• A baker signs up to Droplist and gets a storefront at getdroplist.app followed by their own name.
• The baker lists their bakes — either as a drop, which is a selling window with a closing date, or as items that are always available.
• A customer orders from that shop and pays at checkout. The payment is collected by Droplist, not by the baker directly.
• The baker bakes and fulfils the order, by collection or delivery, as their shop says.
• Droplist pays the baker what they are owed, in batches, once the drop has closed.

Droplist provides the storefront, the checkout, the order confirmations and the tools a baker runs their orders with. Droplist does not bake, package, deliver, or inspect anything. What is in the box, and whether it is safe to eat, is the baker's doing.

To be precise about who you are dealing with: Droplist collects payment as the baker's agent. Your contract for the bake itself is with the baker who makes it. Your contract with Droplist is for the storefront you ordered through and the service around that order.

• You must be 18 or over and using Droplist for your business.
• Droplist is UK-only for now. You need to be based in the UK and able to receive payouts to a UK bank account.
• You sign in with a link sent to your email address — there is no password. Anyone who can read your inbox can sign in as you, so keep it secure and tell us if it is compromised.
• One account per business. Your shop link is unique and is first come, first served.

Your shop is yours. Your business name, your photos, your descriptions and your prices remain your property, and you can change or remove them at any time. You give Droplist permission to display them on your storefront and in the emails we send your customers on your behalf, for as long as your shop is open.

You are responsible for what you sell and for the law that applies to selling it. That includes, and is not limited to:

• registering your food business with your local authority, and meeting food hygiene requirements
• allergen information — describing your bakes accurately and answering allergen questions from your customers
• labelling, including where prepacked-for-direct-sale rules apply to how you sell
• your own tax affairs, including income tax and VAT if you cross the registration threshold
• any insurance appropriate to your business

Droplist does not check any of this and is not in a position to. Nothing in the product is a statement that you are permitted to sell something.

You must not use Droplist to sell alcohol, tobacco or vaping products, controlled drugs, prescription or pharmacy items, live animals, or anything you are not legally allowed to sell.

There is no subscription and no monthly charge, and we do not take a cut of your orders. Droplist charges one fee per order, paid by your customer, and it is worked out on the bakes alone — never on delivery.

Your customer pays a Droplist service fee of 2% of the bakes. It is added to your prices at checkout and shown to them in full before they pay, so the fee itself never comes out of what you are owed. Stripe's card fee is charged on the whole payment, that part included, and like every card fee it comes off your side of the order.

We do not charge you a fee on your orders.

Stripe's card processing fee and its payout fee are also deducted from your payout, and every order in your dashboard shows them. Those are Stripe's charges rather than ours; we add nothing to them and keep none of them. Getting paid lists everything that comes off.

If an order is refunded, the customer's service fee is refunded with it.

We may agree different rates with an individual baker. Where we have, those are the rates that apply to your orders, and you can see them on any order in your dashboard.

We may change our fees. We will email you at least 30 days before a change takes effect. The rate that applies to an order is the one in force when that order is paid, not when it was placed.

When a customer pays for one of your bakes, the money is collected by Droplist and held until your payout.

These come off what reaches you, and nothing else:

• The card processing fee charged on that payment. That fee is Stripe's, not ours — it is what it costs to take a card payment, Droplist adds nothing to it and keeps none of it. It comes out of your side of the order, and every order in your dashboard shows it.
• Stripe's payout fee for sending the money to your bank, a small percentage of what is sent to you. Also Stripe's charge, not ours, and passed on at cost in the same way.
• Anything already owed back to Droplist — most often where a refund was paid to a customer after we had already paid you for that order, and including any disputed amount or dispute fee you are liable for under Refunds, as the baker.

Those are the only deductions, but two things can hold a payout up without taking anything from it. An amount you owe back that is larger than any single order in a batch is carried to a later payout rather than split across several. And our payment provider will not send money on to your bank until the balance waiting there reaches £1, so a very small payout sits with them until your next one takes it over that.

An order becomes eligible for payout two days after its drop closes, or two days after the order itself for always-available items. Those two days are ours, and they exist so that a refund asked for straight after a drop can be settled before the money has left. Eligible orders go out in the next batch we send, to the bank account you connect through Stripe.

Custom cake orders are paid in up to two payments. A deposit, or a payment for the whole cake, becomes eligible two days after it is paid, like an always-available order. A balance becomes eligible two days after the day of the event, so the money for a cake reaches you once the cake has.

Stripe pays your bank on Tuesdays and Fridays, after a short hold on the money once it reaches your Stripe account. That hold is set by our payment provider and not by us: it is up to seven days on a new account and gets shorter as your account builds a history, which happens on its own and needs nothing from you. We ask for the shortest hold you qualify for and cannot make it shorter than that.

You do not have to count any of this out yourself. Your payouts page works out when each payment clears and roughly when to expect it in your bank, and every order shows what it contributed.

Before your first payout you will need to complete Stripe's identity checks and give your bank details to Stripe directly. Droplist never sees or stores your bank details. Those checks are a legal requirement on the payment provider, not a Droplist preference — until they are done we hold your money rather than losing it, and we will email you about anything outstanding.

If a payout fails — a closed account, or details that no longer match — we will email you, and the money stays with us until it can be sent.

Refunds are whole orders. There is currently no way to refund part of an order. That is a limit of our software and not a limit on what you owe your customer — a reduction in price, for instance, is a remedy they may be entitled to from you under consumer law even though Droplist cannot process it.

The sequence is: your customer asks you, you flag the order in your dashboard, and Droplist processes the refund back to the card the customer paid with. Stock goes back onto the drop automatically.

The service fee is refunded to your customer along with the order. Where a refund is made after we have already paid you, the amount comes off a future payout — usually the next one, though an amount larger than any single order in a batch is carried until one can cover it. The card processing fee is not returned by our payment provider and comes off a future payout in the same way. Where the refund is because the bake was never available to sell — an oversell on our side — we do not charge you that fee at all.

A dispute — usually called a chargeback — is a claim a customer makes to their card issuer or payment provider asking for a payment to be reversed, instead of asking you for a refund.

Where a dispute relates to your bakes, how you described them, allergen information, fulfilment, or a refund you declined or did not act on, you are liable for the disputed amount and for any dispute fee our payment provider charges us, whether or not the dispute is upheld. Where a dispute is caused by an error of ours, on the platform or in the payment, we bear it.

Amounts you owe us under this section are a debt payable on demand. We may set them off against any payout due to you, and invoice you for anything still outstanding, payable within 14 days.

We may ask you for information to contest a dispute on your behalf. Card schemes give us only a few days to answer one, so if we email you about it we will need a quick reply.

Deciding whether a refund is fair is yours.

If you take custom cake orders through Droplist, a customer's enquiry is not an order. It becomes one when they confirm your quote and pay.

Your quote is what you have agreed to make. It must say what the cake is, the exact wording on it, and the allergens it contains, because the customer is shown that information before they pay and relies on it. If something changes, send an updated quote and the customer confirms it again.

If you cancel a custom order, or cannot make it, everything the customer paid is refunded to them, the service fee included. Where you had already been paid for any of it, that amount is taken back from your Stripe balance, and if it cannot be, it is deducted from your next payouts.

If the customer cancels, the deposit is kept under the terms on your quote, and anything else they paid stays with you unless you choose to refund it. The terms on your quote are yours, offered to your customer; they must be fair to them and must not take away their rights under consumer law.

Drop alerts are off until you switch them on. When they are on, customers can sign up on your shop, at checkout or on their order page, and Droplist emails them on your behalf when you publish a drop or tell them one is coming. They go out in your shop's name, and replies come to you.

Only people who signed up through Droplist are ever on your list. You must not ask us to add anyone else, and you must not use the alerts to send anything other than news of your own drops. Everyone on the list can unsubscribe at any time, straight from the email, and once they have, they stay off it unless they sign up again.

Your customers' sign-ups are your list, and we keep it for you to send these alerts and for nothing else. When you close your account, the list is deleted.

You can close your account from your settings once nothing is outstanding. We will not let it close while there are orders paid for and not yet fulfilled, orders waiting on a refund decision, or money owed in either direction. Every one of those is somebody else's money or somebody else's bake. A drop still open does not stop you — we close it for you.

Closing your account does not cancel what you owe. An amount that is outstanding when you close — including one that arises from a dispute raised after you have gone — remains payable, and we may recover it as set out in Getting paid.

Where an account closes having taken orders in the previous 120 days and having had disputes raised against it, we may hold back part of the final payout until that 120 days has passed. 120 days is the outside limit for a customer to raise a dispute with their card issuer. We will tell you the amount we are holding and the date it is released, and anything not used is paid to you then.

Closing shuts your shop and anonymises your account. It is not a complete erasure: the underlying order and payment records are kept, because we are required to hold business records for around six years. The Privacy Policy sets out exactly what stays and why.

We may suspend or close a shop if these terms are broken, if there is a real risk of harm to customers, if we are required to by law, or where we see fraud.

Where we can, we will tell you first and give you a chance to put it right. Where a shop has to close immediately, we will still settle what is owed to you for orders that were fulfilled, less anything held back under Closing your account.

You do not need an account and there is nothing to sign up for. You give your name and email address, a phone number if you want to, and a delivery address if you have chosen delivery. You get a confirmation email with an order number.

You pay by card through Stripe. Droplist never sees or stores your card details.

You order through Droplist's storefront and Droplist collects the payment on the baker's behalf; the baker is paid afterwards. The bake itself is the baker's: they set the price, they make it, and they get it to you.

Prices are set by the baker and shown in pounds. A Droplist service fee of 2% of the bakes covers the storefront you ordered through, your order confirmation and our handling of the order. It applies however you pay. We may agree a different rate with an individual baker, so the amount is always shown to you in full before you pay rather than left for you to work out. Delivery, where it applies, is shown separately and carries no service fee. A very small basket may be refused at checkout, because there is a floor below which a card payment cannot be taken. The price you pay is the price at the moment you check out — if something in your basket has changed price or sold out since you added it, we tell you before payment rather than after.

A basket holds items from one drop at a time.

Some bakers take custom cake orders. Filling in a baker's enquiry form does not commit you to anything, and does not hold a date. The baker replies with a quote, or with a question, or tells you they cannot help.

The quote sets out the cake, the wording on it, the allergens it contains, the price and the baker's own terms. Please check it carefully, letter by letter: you are asked to confirm that the details are correct before you pay, and the baker will make the cake as written.

Your date is booked when you pay the deposit shown on the quote. The balance is due by the date the quote gives, and you will get an email with a link to pay it. If you book inside that period, you pay for the whole cake at once. Droplist's service fee is charged on the cake in each payment, never on delivery, at the rate shown on your quote.

If you cancel, the deposit is not refunded, as the quote says, because the baker has held the date for you. A cake made to your design is not covered by the 14-day right to change your mind, but your rights if what you receive is faulty, unsafe or not as described are not affected. If the baker cancels, you are refunded everything you paid.

If you send photos with an enquiry, you must have the right to share them. They are seen only by the baker and on your own order page, and we delete them after the order ends: 30 days after an enquiry that was not booked, and 90 days after one that was. Any notes you give us about an allergy are deleted 90 days after the order ends.

Each shop says how it fulfils orders. Some bakers offer collection, some delivery, some both — where both are offered you choose at checkout.

For collection, the exact address is shown only after you have paid, in your confirmation email and on your order page. Before that the shop shows the general area. That is deliberate: for most of these bakers it is their home.

Where a drop offers collection slots you pick one at checkout, and we email you the day before as a reminder.

Where a baker gives a delivery date or a lead time, that is the baker's estimate. It is not a guarantee from Droplist.

The baker makes the food, describes it, and is responsible for it. Droplist does not inspect kitchens, verify ingredients or check allergen information.

If you have an allergy or an intolerance, contact the baker before you order — every shop shows a way to reach them. These are small kitchens, and many of them handle nuts, gluten, dairy and eggs in the same space.

Ask the baker first. Their contact details are on their shop and in your confirmation email. They flag the order, and Droplist then processes the refund back to the card you paid with.

Refunds through Droplist are whole orders — there is currently no way to refund part of one. That is a limit of our software, not a limit on your rights: if what you received was faulty, unsafe or not as described, you may be entitled to a repair, a replacement or a reduction in price from the baker under consumer law, and nothing here takes that away.

A refund returns everything you paid, the service fee included.

If we took your money for something that turned out not to be available, you get all of it back, the service fee included. Sometimes that happens automatically within minutes. Otherwise the baker flags it and we refund you — you do not have to chase us for it.

Freshly made food and goods made to your order are among the categories excluded from the 14-day right to change your mind that applies to most online shopping in the UK. That exclusion does not affect your rights if what you receive is faulty, unsafe or not as described.

Whichever side of Droplist you are on, do not:

• use it to break the law, or to sell something you are not allowed to sell
• try to reach accounts, orders or data that are not yours
• scrape the site, or send automated traffic at it beyond ordinary use
• impersonate a baker, a customer, or Droplist itself
• upload anything malicious, or anything you do not have the right to use
• misuse the personal details of a customer or a baker you come into contact with through Droplist

The Droplist name, the site, the dashboard and the software behind them are ours. Nothing in these terms gives you the right to copy or reuse them.

Everything a baker puts into their shop stays the baker's, and closing an account does not transfer it to us.

We do not promise that Droplist is always available. It is a small product, and it depends on services we do not control — payments, email, hosting. We will keep it running as well as we can, and we are not going to claim an uptime guarantee we cannot stand behind.

We may change how the product works, and add or remove features. If a change materially reduces what a baker gets, we will email them about it.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Bakers use Droplist for business. To the extent the law allows, we are not liable to a baker for lost profits, lost sales, lost business or lost goodwill, and our total liability to a baker is limited to the Droplist fees we earned on that baker's orders in the twelve months before the claim, which is the service fee their customers paid, together with any fee the baker paid under an earlier version of these terms.

For customers, the food is the baker's responsibility — its safety, its description and its quality. Our responsibility is the storefront you ordered through and the handling of that order.

We may update these terms. The date at the top of the page says when they last changed, and earlier versions are kept and linked at the foot of this page. An order is governed by the version in force when it was placed, and we record which version that was. Where a change materially affects bakers, we will email them before it takes effect.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you keep the right to bring proceedings in your own courts.

Email getdroplist@gmail.com. A person answers.