Terms of Service

These terms are the agreement between you and Droplist. They apply whenever you use getdroplist.app, a baker's Droplist shop, or the baker dashboard. By signing up as a baker, or by placing an order as a customer, you accept them.

Droplist is operated by Droplist Ltd, a company registered in England and Wales, with its registered office at 71-75 Shelton Street, London WC2H 9JQ. Where these terms say “we”, “us” or “Droplist”, that is who they mean, and that is the address for legal notices.

Droplist is used by two very different people, and almost nothing is true of both. Sections marked Bakers are for the person selling; sections marked Customers are for the person buying. A section marked for one audience does not create obligations for the other.

Because this shapes everything below, it is worth being plain about the arrangement:

• A baker signs up to Droplist and gets a storefront at getdroplist.app followed by their own name.
• The baker lists their bakes — either as a drop, which is a selling window with a closing date, or as items that are always available.
• A customer orders from that shop and pays by card at checkout. The payment is collected by Droplist, not by the baker directly.
• The baker bakes and fulfils the order, by collection or delivery, as their shop says.
• Droplist pays the baker what they are owed, in batches, once the drop has closed.

Droplist provides the software and handles the money. Droplist does not bake, package, deliver, or inspect anything. What is in the box, and whether it is safe to eat, is the baker's doing.

To be precise about who you are dealing with: Droplist collects payment as the baker's agent. Your contract for the bake itself is with the baker who makes it. Your contract with Droplist is for the service that took the order and handled the money.

• You must be 18 or over and using Droplist for your business.
• Droplist is UK-only for now. You need to be based in the UK and able to receive payouts to a UK bank account.
• You sign in with a link sent to your email address — there is no password. Anyone who can read your inbox can sign in as you, so keep it secure and tell us if it is compromised.
• One account per business. Your shop link is unique and is first come, first served.

Your shop is yours. Your business name, your photos, your descriptions and your prices remain your property, and you can change or remove them at any time. You give Droplist permission to display them on your storefront and in the emails we send your customers on your behalf, for as long as your shop is open.

You are responsible for what you sell and for the law that applies to selling it. That includes, and is not limited to:

• registering your food business with your local authority, and meeting food hygiene requirements
• allergen information — describing your bakes accurately and answering allergen questions from your customers
• labelling, including where prepacked-for-direct-sale rules apply to how you sell
• your own tax affairs, including income tax and VAT if you cross the registration threshold
• any insurance appropriate to your business

Droplist does not check any of this and is not in a position to. Nothing in the product is a statement that you are permitted to sell something.

You must not use Droplist to sell alcohol, tobacco or vaping products, controlled drugs, prescription or pharmacy items, live animals, or anything you are not legally allowed to sell.

Droplist is free to use. There is no subscription and no monthly charge.

Each order carries a Droplist service fee of 5% of the bakes plus 30p. By default your customer pays it, added to your prices at checkout and shown to them before they pay. You can choose in Settings to cover it yourself instead, in which case it is deducted from your payout for that order. The choice you have made at the moment an order is placed is the one that applies to it.

Stripe's card processing fee and its payout fee are also deducted from your payout, and every order in your dashboard shows them. Those are Stripe's charges rather than ours — we add nothing to them and keep none of them. Getting paid lists everything that comes off.

If an order is refunded, the service fee is refunded with it.

We may change our fees. If we do, we will email you before the change affects you.

When a customer pays for one of your bakes, the money is collected by Droplist and held until your payout.

These come off what reaches you, and nothing else:

• The card processing fee charged on that payment. That fee is Stripe's, not ours — it is what it costs to take a card payment, Droplist adds nothing to it and keeps none of it. It comes out of your side of the order, and every order in your dashboard shows it.
• Stripe's payout fee for sending the money to your bank, a small percentage of what is sent to you. Also Stripe's charge, not ours, and passed on at cost in the same way.
• The Droplist service fee, only where you have chosen to cover it yourself.
• Anything already owed back to Droplist — most often where a refund was paid to a customer after we had already paid you for that order.

An order becomes eligible for payout two days after its drop closes, or two days after the order itself for always-available items. Those two days are ours, and they exist so that a refund asked for straight after a drop can be settled before the money has left. Eligible orders are then paid out in batches to the bank account you connect through Stripe.

Stripe pays your bank on Tuesdays and Fridays, seven days after the money reaches your Stripe account. That seven days is Stripe's holding period on a new account, not a delay we add and not one we can waive.

You do not have to count any of this out yourself. Your payouts page works out when each payment clears and roughly when to expect it in your bank, and every order shows what it contributed.

Before your first payout you will need to complete Stripe's identity checks and give your bank details to Stripe directly. Droplist never sees or stores your bank details. Those checks are a legal requirement on the payment provider, not a Droplist preference — until they are done we hold your money rather than losing it, and we will email you about anything outstanding.

If a payout fails — a closed account, or details that no longer match — we will email you, and the money stays with us until it can be sent.

Refunds are whole orders. There is currently no way to refund part of an order.

The sequence is: your customer asks you, you flag the order in your dashboard, and Droplist processes the refund back to the card the customer paid with. Stock goes back onto the drop automatically.

The service fee is refunded to your customer along with the order. Where a refund is made after we have already paid you, the amount is taken off your next payout; the card processing fee is not returned by our payment provider, and your share of it is also taken off a future payout.

If a customer disputes a payment with their card issuer and the fault is found to be yours, we may recover the disputed amount and any fee charged to us from a future payout.

Deciding whether a refund is fair is yours, as is meeting your own obligations to your customer under consumer law.

You can close your account from your settings once nothing is outstanding. We will not let it close while there are orders paid for and not yet fulfilled, orders waiting on a refund decision, drops still open, or money owed in either direction. Every one of those is somebody else's money or somebody else's bake.

Closing shuts your shop and anonymises your account. It is not a complete erasure: the underlying order and payment records are kept, because we are required to hold business records for around six years. The Privacy Policy sets out exactly what stays and why.

We may suspend or close a shop if these terms are broken, if there is a real risk of harm to customers, if we are required to by law, or where we see fraud.

Where we can, we will tell you first and give you a chance to put it right. Where a shop has to close immediately, we will still settle what is owed to you for orders that were fulfilled.

You do not need an account and there is nothing to sign up for. You give your name and email address, a phone number if you want to, and a delivery address if you have chosen delivery. You get a confirmation email with an order number.

You pay by card through Stripe. Droplist never sees or stores your card details.

Payment is taken by Droplist and the baker is paid afterwards. The bake itself is the baker's: they set the price, they make it, and they get it to you.

Prices are set by the baker and shown in pounds. A Droplist service fee of 5% of the bakes plus 30p is added at checkout unless the baker has chosen to cover it, and it is shown to you in full before you pay. Delivery, where it applies, is shown separately before you pay. The price you pay is the price at the moment you check out — if something in your basket has changed price or sold out since you added it, we tell you before payment rather than after.

A basket holds items from one drop at a time.

Each shop says how it fulfils orders. Some bakers offer collection, some delivery, some both — where both are offered you choose at checkout.

For collection, the exact address is shown only after you have paid, in your confirmation email and on your order page. Before that the shop shows the general area. That is deliberate: for most of these bakers it is their home.

Where a drop offers collection slots you pick one at checkout, and we email you the day before as a reminder.

Where a baker gives a delivery date or a lead time, that is the baker's estimate. It is not a guarantee from Droplist.

The baker makes the food, describes it, and is responsible for it. Droplist does not inspect kitchens, verify ingredients or check allergen information.

If you have an allergy or an intolerance, contact the baker before you order — every shop shows a way to reach them. These are small kitchens, and many of them handle nuts, gluten, dairy and eggs in the same space.

Ask the baker first. Their contact details are on their shop and in your confirmation email. They flag the order, and Droplist then processes the refund back to the card you paid with.

Refunds are whole orders — there is currently no way to refund part of one.

A refund returns everything you paid, the service fee included.

If we took your money for something that turned out not to be available, we refund you automatically, without you having to ask.

Freshly made food and goods made to your order are among the categories excluded from the 14-day right to change your mind that applies to most online shopping in the UK. That exclusion does not affect your rights if what you receive is faulty, unsafe or not as described.

Whichever side of Droplist you are on, do not:

• use it to break the law, or to sell something you are not allowed to sell
• try to reach accounts, orders or data that are not yours
• scrape the site, or send automated traffic at it beyond ordinary use
• impersonate a baker, a customer, or Droplist itself
• upload anything malicious, or anything you do not have the right to use
• misuse the personal details of a customer or a baker you come into contact with through Droplist

The Droplist name, the site, the dashboard and the software behind them are ours. Nothing in these terms gives you the right to copy or reuse them.

Everything a baker puts into their shop stays the baker's, and closing an account does not transfer it to us.

We do not promise that Droplist is always available. It is a small product, and it depends on services we do not control — payments, email, hosting. We will keep it running as well as we can, and we are not going to claim an uptime guarantee we cannot stand behind.

We may change how the product works, and add or remove features. If a change materially reduces what a baker gets, we will email them about it.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Bakers use Droplist for business. To the extent the law allows, we are not liable to a baker for lost profits, lost sales, lost business or lost goodwill, and our total liability to a baker is limited to the service fees we received on that baker's orders in the twelve months before the claim.

For customers, the food is the baker's responsibility — its safety, its description and its quality. Our responsibility is the service that took your order and your payment.

We may update these terms. The date at the top of the page says when they last changed. Where a change materially affects bakers, we will email them before it takes effect.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you keep the right to bring proceedings in your own courts.

Email getdroplist@gmail.com. A person answers.